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Birch, Chris J. (2011) Re-thinking the marketing mix for universities: new challenges, new opportunities and new threats. VISTAS: Education, Economy and Community, 1 (1). pp. 8-25. ISSN 2047-7449
McDermott, M.P., Cobb, M.A., Tischler, Victoria, Robbé, I.J. and Dean, R.S. (2017) Evaluating veterinary practitioner perceptions of communication skills and training. Veterinary Record, 180 (12). ISSN 0042-4900
Roed, Jannie (2012) Labour of love: emotions and identities in doctoral supervision. Doctoral thesis, University of Sussex.
Roed, Jannie (2015) Who cares? Exploring the dichotomy between customer care and care of the learner in UK higher education. ICERI Conference Proceedings 2015. ISSN 2340-1095