Article

van der Rest, Jean-Pierre, Roper, Angela ORCID: https://orcid.org/0000-0002-6942-8406 and Wang, Xuan Lorna ORCID: https://orcid.org/0000-0003-4710-3579 (2018) Why is a change of company pricing policy so hard to implement? International Journal of Hospitality Management, 69. pp. 30-40. ISSN 0278-4319

Brookes, Maureen, Altinay, Levent, Wang, Xuan Lorna ORCID: https://orcid.org/0000-0003-4710-3579 and Yeung, Ruth (2016) Opportunity identification and evaluation in franchisee business start-ups. Journal of Service Theory and Practice, 26 (6). pp. 889-910. ISSN 2055-6225

Madanoglu, Melih, Altinay, Levent and Wang, Xuan Lorna ORCID: https://orcid.org/0000-0003-4710-3579 (2016) Disentangling the effect of family involvement on innovativeness and risk taking: the role of decentralization. Journal of Business Research, 69 (5). pp. 1796-1800. ISSN 0148-2963

Koupriouchina, Larissa, van der Rest, Jean-Pierre and Wang, Xuan Lorna ORCID: https://orcid.org/0000-0003-4710-3579 (2015) Revenue management education (RevME), 30 April-2 May 2015, University of Delaware, USA. Journal of Revenue & Pricing Management, 14 (5). pp. 384-388. ISSN 1476-6930

Legohérel, Patrick, Schwartz, Zvi, Heo, Cindy and Wang, Xuan Lorna ORCID: https://orcid.org/0000-0003-4710-3579 (2015) Introduction to special issue: Revenue Management for tourism and hospitality. Journal of Travel & Tourism Marketing, 32 (7). pp. 795-796. ISSN 1054-8408

Wang, Xuan Lorna ORCID: https://orcid.org/0000-0003-4710-3579, Heo, Cindy, Schwartz, Zvi, Legohérel, Patrick and Specklin, Frédéric (2015) Revenue management: progress, challenges, and research prospects. Journal of Travel & Tourism Marketing, 32 (7). pp. 797-811. ISSN 1054-8408

Wang, Xuan Lorna ORCID: https://orcid.org/0000-0003-4710-3579 and Brennan, Ross (2014) A framework for key account management and revenue management integration. Industrial Marketing Management, 43 (7). pp. 1172-1181. ISSN 0019-8501

Wang, Xuan Lorna ORCID: https://orcid.org/0000-0003-4710-3579 (2012) Relationship or revenue: potential management conflicts between customer relationship management and hotel revenue management. International Journal of Hospitality Management, 31 (3). pp. 864-874. ISSN 0278-4319

Wang, Xuan Lorna ORCID: https://orcid.org/0000-0003-4710-3579 (2012) The impact of revenue management on hotel key account relationship development. International Journal of Contemporary Hospitality Management, 24 (3). pp. 358-380. ISSN 0959-6119

Wang, Xuan Lorna ORCID: https://orcid.org/0000-0003-4710-3579 and Bowie, David (2009) Revenue management: the impact on business‐to‐business relationships. Journal of Services Marketing, 23 (1). pp. 31-41. ISSN 0887-6045

Book Section

van der Rest, Jean-Pierre, Wang, Xuan Lorna ORCID: https://orcid.org/0000-0003-4710-3579 and Heo, Cindy (2014) Future of perceived price fairness research in hospitality. In: The Routledge Handbook of Hospitality Management. Routledge, London, UK, pp. 134-154. ISBN 9781138071469

Wang, Xuan Lorna ORCID: https://orcid.org/0000-0003-4710-3579 (2013) Revenue management and customer relationship management. In: Revenue Management for Hospitality and Tourism. Goodfellow Publishers Ltd, Oxford, UK, pp. 194-212. ISBN 9781908999504

Conference or Workshop Item

Song, Haiyan, Altinay, Levent, Sun, Ning and Wang, Xuan Lorna ORCID: https://orcid.org/0000-0003-4710-3579 (2017) The influence of social interactions on senior customers' experience and loneliness. In: 15th APacCHRIE Conference, 31 May - 03 June 2017, Bali, Indonesia. (Unpublished)

Wang, Xuan Lorna ORCID: https://orcid.org/0000-0003-4710-3579 and Altinay, Levent (2015) Improving elderly social well-being through hospitality: the interface between service, social interaction, satisfaction and quality of life. In: EuroCHRIE 2015 Conference, 15-17 Oct 2015, Manchester, UK. (Unpublished)

Liu, Aili, Wang, Xuan Lorna ORCID: https://orcid.org/0000-0003-4710-3579, Liu, Fucheng and Deng, Zhiyong (2015) The sound of a destination: soundscape perception and its influence on tourist satisfaction. In: International Conference on Tourism, 24-27 June 2015, London, UK. (Unpublished)

Wang, Xuan Lorna ORCID: https://orcid.org/0000-0003-4710-3579 (2014) Destination image and destination reputation management: the case of Beijing. In: International Conference on Tourism, 25-27 Jun 2014, Dalian, China. (Unpublished)

Wang, Xuan Lorna ORCID: https://orcid.org/0000-0003-4710-3579 (2013) Sell honestly, never sell your honesty: corporate reputation management and revenue management. In: 2nd World Research Summit for Tourism and Hospitality, 15-17 Dec 2013, Orlando, USA. (Unpublished)

Heo, Cindy, van der Rest, Jean-Pierre and Wang, Xuan Lorna ORCID: https://orcid.org/0000-0003-4710-3579 (2013) A cross-cultural examination of the relationship between materialism and fairness perception of revenue management. In: The 11th Asia Pacific CHRIE Conference, 21-23 May 2013, University of Macau, Macau.

Davenport, L and Wang, Xuan Lorna ORCID: https://orcid.org/0000-0003-4710-3579 (2013) The relevance of UK hospitality management degree programmes to the hotel industry. In: CHME Annual Research Conference, 16-17 May 2013, Edinburgh, UK.

Wang, Xuan Lorna ORCID: https://orcid.org/0000-0003-4710-3579 and Kadi, Akhil (2012) Facing the challenges: revenue management in UK hotels in an uncertain time. In: 2nd Advances in Hospitality and Tourism Marketing and Management Conference, 31 May - 03 Jun 2012, Corfu, Greece. (Unpublished)

Wang, Xuan Lorna ORCID: https://orcid.org/0000-0003-4710-3579 (2011) Towards CRM and revenue management integration – a strategic framework. In: The 1st World Research Summit for Tourism & Hospitality, 10-13 Dec 2011, Hong Kong Polytechnic University, Hong Kong. (Unpublished)

Book

Wang, Xuan Lorna ORCID: https://orcid.org/0000-0003-4710-3579 and Wang, Huayi (2008) Management system internal audit: characteristics analysis and application. China Metrology Publishing House, Beijing, China.

Other

van der Rest, Jean-Pierre, Wang, Xuan Lorna ORCID: https://orcid.org/0000-0003-4710-3579, Schwartz, Zvi, Jooste, M. and Koupriouchina, Larissa (2015) Book review - Hotel revenue management: from theory to practice. International Journal of Contemporary Hospitality Management.