Reducing conflict on wards by improving team communication

McLaughlin, Sue, Pearce, Reuben and Trenoweth, Steve (2013) Reducing conflict on wards by improving team communication. Mental Health Practice, 16 (5). pp. 29-31. ISSN 1465-8720

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Abstract

Aggression in healthcare settings is a significant problem for patients and staff teams. The acute inpatient ward is no exception, especially when the conflict is in the form of verbal aggression. The authors’ developmental work has shown that existing strategies and training for dealing with conflict and verbal aggression are limited due to a focus on de-escalation and physical interventions, and a lack of attention to the finer details of communication. For training to be effective it should tap into communication systems at the individual and team level to reduce the likelihood of conflict situations escalating. Ward-based workshops using the forum theatre technique can help staff to reflect on the management of difficult situations and the communication style and system in which conflict is more likely to occur.

Item Type: Article
Uncontrolled Keywords: Conflict, verbal aggression, communication, in patients, forum theatre
Subjects: Medicine and health > Nursing
Depositing User: Rod Pow
Date Deposited: 20 Jun 2014 14:01
Last Modified: 06 Apr 2017 09:17
URI: http://repository.uwl.ac.uk/id/eprint/918

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