Duty of care for business travel: how do employers assess and manage business travel risk?

Paraskevas, Alexandros ORCID: https://orcid.org/0000-0003-1556-5293, Pantelidis, Ioannis and Ludlow, John (2022) Duty of care for business travel: how do employers assess and manage business travel risk? International Journal of Contemporary Hospitality Management. ISSN 0959-6119

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Abstract

This study explores the risk factors that employers consider when assessing an employee’s business travel (BT) assignment and the risk treatment, crisis response, and recovery strategies they employ to discharge their BT duty of care.
An exploratory approach is taken with in-depth interviews of twenty-one executives, travel managers, and insurance brokers involved with the management of BT in four international hotel groups. Twelve follow-up interviews were conducted to assess the possible COVID-19 impact on BT risk management processes.
Employers assess BT assignments considering the travel’s characteristics including the destination’s risk profile against seven types of risks (health, political, transport, natural, crime, technology and kidnap), length of stay, travel mode, and activities undertaken in the destination as well as the traveler’s profile which includes diversity and travel experience. Accordingly, they develop a range of duty of care strategies for BT risk treatment, crisis response, and recovery.
BT practitioners can use the proposed framework to develop risk assessment methodologies based on more accurate destination and traveler profiles and pursue targeted risk treatment strategies and insurance policies. The proposed duty of care approach can be used as a blueprint for organizations to design and manage BT policies.
BT risk is an under-researched area. The extant research looks predominantly at travel risks and their assessment taking the traveler’s perspective. This study looks at business travel risk and explores it from an employer’s risk management perspective offering a BT risk assessment framework and a BT duty of care plan.

Item Type: Article
Additional Information: Citation Paraskevas, A., Pantelidis, I. and Ludlow, J. (2022), "Duty of care for business travel: how do employers assess and manage business travel risk?", International Journal of Contemporary Hospitality Management, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/IJCHM-09-2021-1178 Copyright © 2022, Emerald Publishing Limited
Keywords: business travel, COVID-19, duty of care, risk assessment, travel management, travel risk, business traveler
Subjects: Hospitality and tourism > Hospitality
Business and finance > Business and management > International business
Hospitality and tourism > Hospitality > Risk and reputation management
Hospitality and tourism > Tourism
Hospitality and tourism > Tourism > Tourism management
Hospitality and tourism
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Depositing User: Alexandros Paraskevas
Date Deposited: 30 May 2022 08:56
Last Modified: 16 Jun 2022 10:13
URI: http://repository.uwl.ac.uk/id/eprint/9119

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