Organizational learning in tourism and hospitality crisis management

Ghaderi, Zahed and Paraskevas, Alexandros ORCID: https://orcid.org/0000-0003-1556-5293, eds. (2021) Organizational learning in tourism and hospitality crisis management. De Gruyter Studies in Tourism, 8. De Gruyter, Berlin, Germany. ISBN 9783110679120

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Abstract

Tourism and hospitality organizations have always been exposed to disruptions, stresses, and crises, making the management of these adversities a necessary skill for all those who are involved in running them. The prolonged and complex turbulence that the industry is often facing from epidemics and pandemics, climate change and extreme environmental phenomena, or political instability and economic crashes, raise several questions on whether these organizations learn from the crises they experience and, if so, how do they learn and what do they do with this learning? This publication brings together an array of expert academic analyses of the latest thinking and practice on these questions. Drawing on studies they conducted around the world including Spain, the United Kingdom, Greece, Turkey, Iran, Malaysia, Japan, the USA, and Mexico, the contributors apply a wide range of organizational learning and knowledge management theoretical perspectives and concepts to offer new insights into crisis-induced learning in a tourism and hospitality context. The book will be an excellent resource for scholars and students as well as managers of tourism and hospitality organizations, tourism policymakers, and government officials who are involved in tourism destination management

Item Type: Book
Uncontrolled Keywords: Business Management, Business and Economics, Industries, Tourism, Hospitality, Travel
Subjects: Business and finance > Business and management > Culture and leadership
Hospitality and tourism > Hospitality
Hospitality and tourism > Hospitality > Risk and reputation management
Hospitality and tourism > Tourism
Hospitality and tourism > Tourism > Tourism management
Hospitality and tourism
Related URLs:
Depositing User: Alexandros Paraskevas
Date Deposited: 01 Feb 2022 15:03
Last Modified: 03 Feb 2022 14:28
URI: http://repository.uwl.ac.uk/id/eprint/8762

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