A pilot study to test an intervention for dealing with verbal aggression

Bonner, Gwen (2010) A pilot study to test an intervention for dealing with verbal aggression. British Journal of Nursing, 19 (8). pp. 489-494. ISSN 0966-0461

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Abstract

Verbal aggression has been defined as communication with an intention to harm an individual through words, tone or manner, regardless of whether harm occurs. It includes verbal threat to harm, ridicule, openly hostile remarks, unjust persistent criticism, shouting or yelling insults, as well as more covert actions such as spreading hurtful rumours (Cox, 1987; Farrell et al, 2006). Receiving verbal aggression from a patient has been closely associated with psychological distress which may negatively affect work performance. A verbal aggression work book was developed to help nursing staff to deal with verbal aggression from patients in clinical practice. This was piloted over a six-week period with 18 nurses working on one acute psychiatric inpatient ward. Findings revealed that the intervention had some promising effects. However, much more attention needs to be paid to changing attitudes towards verbal aggression.

Item Type: Article
Uncontrolled Keywords: Verbal aggression; Aggressive behaviour; Zero tolerance; Team training; Work books; Acute inpatient care
Subjects: Medicine and health > Nursing
Depositing User: Rod Pow
Date Deposited: 23 May 2014 14:56
Last Modified: 26 Jul 2017 14:46
URI: http://repository.uwl.ac.uk/id/eprint/866

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