Article

Czyzewska, Barbara ORCID: https://orcid.org/0000-0001-9700-5139 and Roper, Angela ORCID: https://orcid.org/0000-0002-6942-8406 (2017) A foreign hotel in London: the history of Hilton's negotiation of legitimacy in the 'swinging sixties'. Hospitality and Society, 7 (3). pp. 219-244. ISSN 2042-7913

Kwok, Shiling (2019) Can’t complain? Factors influencing dissatisfied customers’ non-complaining behaviour. New Vistas, 5 (2). pp. 4-7. ISSN 2056-9688

Paraskevas, Alexandros ORCID: https://orcid.org/0000-0003-1556-5293 and Guix, Mireia (2023) Navigating the uncharted: a crisis response mix to creeping ‘unknowns’. Tourism Management, 98. p. 104777. ISSN 0261-5177

Pérez Aranda, Javier, Anaya-Sanchez, Rafael and Ruizalba, Jose (2017) Predictors of review sites usage in hotels. Tourism & Management Studies, 13 (2). pp. 52-59. ISSN 2182-8466

Roper, Angela ORCID: https://orcid.org/0000-0002-6942-8406 (2018) Ring the changes: the industrial evolution of the corporate hotel industry. New Vistas, 3 (2). pp. 34-39. ISSN 2056-9688

Zhang, Nathan, Paraskevas, Alexandros ORCID: https://orcid.org/0000-0003-1556-5293 and Altinay, Levent (2019) Factors that shape a hotel company’s risk appetite. International Journal of Hospitality Management, 77. pp. 217-225. ISSN 0278-4319

Book Section

Paraskevas, Alexandros ORCID: https://orcid.org/0000-0003-1556-5293 (2022) Crisis management. In: Encyclopedia of Tourism Management and Marketing. Edward Elgar Publishing, Cheltenham, UK. ISBN 9781800377479

Paraskevas, Alexandros ORCID: https://orcid.org/0000-0003-1556-5293 (2020) Human trafficking and modern slavery in Europe’s hotels. In: Slavery and Liberation in hotels, restaurants and bars. Routledge, Oxford, United Kingdom. ISBN 9780367424664 (In Press)

Conference or Workshop Item

Czyzewska, Barbara ORCID: https://orcid.org/0000-0001-9700-5139 (2017) Hilton's negotiation of legitimacy in 1960s London. In: Travel and Tourism Research Association Europe Chapter Conference, 25-28 Apr 2017, Angers, France. (Unpublished)

Czyzewska, Barbara ORCID: https://orcid.org/0000-0001-9700-5139 (2013) The key role played by 'Americana' in the development of London grand hotels. In: CHME Annual Research Conference, 16-17 May 2013, Edinburgh, UK. (Unpublished)

Czyzewska, Barbara ORCID: https://orcid.org/0000-0001-9700-5139 (2016) The role of knowledge transference in the process of internationalisation. The case of the London Hilton in 1963. In: University of Surrey School of Hospitality & Tourism Management International Tourism, Hospitality & Events Conference, 19-22 July 2016, Guildford, UK. (Unpublished)

Kanuga, Ingrid, Stevens, Sian, Pailan, Karleene, Castillo, Hemi and Rai, Nabeena (2017) Getting the job: a level 4 student poster on how to get a job in our industry. In: UWL Research Conference 2017, 30 June 2017, London, UK. (Unpublished)

Kanuga, Ingrid and Visram, Zabin (2017) Developing undergraduate work towards publication. In: UWL Research Conference 2017, 30 June 2017, London, UK. (Unpublished)

Book

Roper, Angela ORCID: https://orcid.org/0000-0002-6942-8406 (2017) Vertical disintegration in the corporate hotel industry: the end of business as usual. Routledge Research in Hospitality. Routledge, Abingdon, UK. ISBN 9781138641082

Thesis

Czyzewska, Barbara ORCID: https://orcid.org/0000-0001-9700-5139 (2016) The role of knowledge transference in the process of internationalisation: the case of the London Hilton. Doctoral thesis, University of West London.