Crisis management

Paraskevas, Alexandros ORCID: (2022) Crisis management. In: Encyclopedia of Tourism Management and Marketing. Edward Elgar Publishing, Cheltenham, UK. ISBN 9781800377479 (In Press)

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Crisis management is the process through which travel and tourism organisations reactively respond to and recover from hazards and events that disrupt their operations and threaten the achievement of their strategic objectives or even their survival. Crisis management is not risk management, even if in some literature these terms are used interchangeably. Crisis and risk management are two distinct, risk intelligence-based, complementary parts of the same function which aims at strengthening the organisation’s resilience i.e., its ability to deal with and bounce back from adversity. The crisis process is activated when risk management has been proven ineffective in preventing disruption.

Item Type: Book Section
Keywords: business continuity, crisis communications, crisis management, recovery, response, risk intelligence
Subjects: Business and finance > Business and management
Hospitality and tourism > Hospitality > Hotel management
Hospitality and tourism > Hospitality > Risk and reputation management
Hospitality and tourism
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Depositing User: Alexandros Paraskevas
Date Deposited: 28 Apr 2021 09:09
Last Modified: 28 Aug 2021 07:15

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