Team knowledge management within an outsourced business systems software maintenance environment: a case study using grounded theory methods

Brome, Karen (2012) Team knowledge management within an outsourced business systems software maintenance environment: a case study using grounded theory methods. VISTAS: Education, Economy and Community, 2 (1). pp. 90-111. ISSN 2047-7449

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Abstract

The effective management of knowledge is increasingly seen as an essential contributor to the success of a knowledge-based organisation. There is a wealth of methodologies and approaches providing guidelines or frameworks for managing knowledge in a wide range of domains such as software development, IS service delivery and project management but few are dedicated to software maintenance. This paper presents the case study research of an outsourced software maintenance operation in the e-commerce business unit of a large UK retailer, using grounded theory to investigate a framework for assessing and improving the knowledge management capability of the software maintenance teams. The framework assesses the operation in five areas: leadership, communication, tools, processes and cultures. The results offer an insight into the strengths and areas for improvement in the knowledge management arrangements.

Item Type: Article
Additional Information: © University of West London 2012
Uncontrolled Keywords: outsourcing; systems software maintenance; knowledge management; grounded theory; e-commerce business
Subjects: Business and finance > Business and management > Business operations
Computing > Knowledge management
Computing > Software engineering
Depositing User: Meried Belete
Date Deposited: 22 Feb 2017 09:47
Last Modified: 21 Mar 2017 09:26
URI: http://repository.uwl.ac.uk/id/eprint/3176

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