The role of avatars in e-government interfaces

Almutairi, Badr and Rigas, Dimitrios (2014) The role of avatars in e-government interfaces. In: Design, User Experience, and Usability. User Experience Design for Diverse Interaction Platforms and Environments, 22 Jun 2014, Greece.

Rigas-Badr-HCII-2014-CRC.pdf - Accepted Version

Download (1MB) | Preview


This paper investigates the use of avatars to communicate live message in e-government interfaces. A comparative study is presented that evaluates the contribution of multimodal metaphors (including avatars) to the usability of interfaces for e-government and user trust. The communication metaphors evaluated included text, earcons, recorded speech and avatars. The experimental platform used for the experiment involved two interface versions with a sample of 30 users. The results demonstrated that the use of multimodal metaphors in an e-government interface can significantly contribute to enhancing the usability and increase trust of users to the e-government interface. A set of design guidelines, for the use of multimodal metaphors in e-government interfaces, was also produced.

Item Type: Conference or Workshop Item (Paper)
Uncontrolled Keywords: Multimodal, e-government, interfaces, avatar, speech, earcons, trust
Subjects: Business and finance
Related URLs:
Depositing User: Dimitrios Rigas
Date Deposited: 15 Jun 2016 01:38
Last Modified: 21 Jun 2017 08:26


Downloads per month over past year

Actions (login required)

View Item View Item