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ListsAlmutairi, Badr and Rigas, Dimitrios (2014) The role of avatars in e-government interfaces. In: DUXU: International Conference of Design, User Experience, and Usability, 22-27 Jun 2014, Crete, Greece.
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Abstract
This paper investigates the use of avatars to communicate live message in e-government interfaces. A comparative study is presented that evaluates the contribution of multimodal metaphors (including avatars) to the usability of interfaces for e-government and user trust. The communication metaphors evaluated included text, earcons, recorded speech and avatars. The experimental platform used for the experiment involved two interface versions with a sample of 30 users. The results demonstrated that the use of multimodal metaphors in an e-government interface can significantly contribute to enhancing the usability and increase trust of users to the e-government interface. A set of design guidelines, for the use of multimodal metaphors in e-government interfaces, was also produced.
| Item Type: | Conference or Workshop Item (Paper) |
|---|---|
| ISSN: | 0302-9743 |
| ISBN: | 9783319076256 |
| Identifier: | 10.1007/978-3-319-07626-3_3 |
| Page Range: | pp. 28-37 |
| Identifier: | 10.1007/978-3-319-07626-3_3 |
| Additional Information: | © Springer Verlag 2014. The final publication is available at Springer via https://doi.org/10.1007/978-3-319-07626-3. |
| Keywords: | Multimodal, e-government, interfaces, avatar, speech, earcons, trust |
| Subjects: | Business and finance |
| Depositing User: | Dimitrios Rigas |
| Date Deposited: | 15 Jun 2016 01:38 |
| Last Modified: | 04 Nov 2024 12:37 |
| URI: | https://repository.uwl.ac.uk/id/eprint/2598 |
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