The role of avatars in e-government interfaces

Almutairi, Badr; Rigas, Dimitrios

The role of avatars in e-government interfaces

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Almutairi, Badr and Rigas, Dimitrios (2014) The role of avatars in e-government interfaces. In: DUXU: International Conference of Design, User Experience, and Usability, 22-27 Jun 2014, Crete, Greece.

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Official URL: https://doi.org/10.1007/978-3-319-07626-3_3

Abstract

This paper investigates the use of avatars to communicate live message in e-government interfaces. A comparative study is presented that evaluates the contribution of multimodal metaphors (including avatars) to the usability of interfaces for e-government and user trust. The communication metaphors evaluated included text, earcons, recorded speech and avatars. The experimental platform used for the experiment involved two interface versions with a sample of 30 users. The results demonstrated that the use of multimodal metaphors in an e-government interface can significantly contribute to enhancing the usability and increase trust of users to the e-government interface. A set of design guidelines, for the use of multimodal metaphors in e-government interfaces, was also produced.

Item Type:	Conference or Workshop Item (Paper)
ISSN:	0302-9743
ISBN:	9783319076256
Identifier:	10.1007/978-3-319-07626-3_3
Page Range:	pp. 28-37
Identifier:	10.1007/978-3-319-07626-3_3
Additional Information:	© Springer Verlag 2014. The final publication is available at Springer via https://doi.org/10.1007/978-3-319-07626-3.
Keywords:	Multimodal, e-government, interfaces, avatar, speech, earcons, trust
Subjects:	Business and finance
Date Deposited:	15 Jun 2016
URI:	https://repository.uwl.ac.uk/id/eprint/2598

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The role of avatars in e-government interfaces

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