Socio-technical gaps in online collaborative consumption (OCC): an example of the Etsy community

Gheitasy, Ali, Abdelnour-Nocera, Jose and Nardi, Bonnie (2015) Socio-technical gaps in online collaborative consumption (OCC): an example of the Etsy community. In: 33rd Annual International Conference on the Design of Communication (SIGDOC '15), 16-17 Jul 2015, Limerick, Ireland.

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Abstract

This study attempts to investigate socio-technical gaps in online collaborative consumption (OCC) in order to improve its user experience, and interaction design requirements. A new combined methodological framework, "predictive ethnography", is proposed to evaluate OCC. Due to its features as a community where OCC takes place, Etsy is the focus of this study. The results from this study, suggest that the sociability issues have more significance in this community compared to the usability problems. The most significant socio-technical gaps concerned Trust creation features such as customers' reviews and rating systems, Relevant rules of behaviour, Clear displayed policies, and Social presence tools.

Item Type: Conference or Workshop Item (Paper)
ISBN: 9781450336482
Identifier: 10.1145/2775441.2775458
Uncontrolled Keywords: Online collaborative consumption (OCC), socio-technical gaps, predictive ethnography
Subjects: Computing
Depositing User: Jose Abdelnour-Nocera
Date Deposited: 16 Jun 2016 09:10
Last Modified: 25 Oct 2017 14:46
URI: http://repository.uwl.ac.uk/id/eprint/2594

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