Addressing sociotechnical gaps in the design and deployment of digital resources in rural Kenya

Abdelnour-Nocera, Jose and Camara, Souleymane (2015) Addressing sociotechnical gaps in the design and deployment of digital resources in rural Kenya. In: 33rd Annual International Conference on the Design of Communication (SIGDOC '15), 16-17 June 2015, Limerick, Ireland.

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Abstract

We argue that designing any aspect of information technology requires an understanding of sociotechnical gaps. These gaps are inherent issues deriving from the difference between what is required socially, or culturally, and what can be done technically. In the context of a British-Kenyan project, we introduce an approach for addressing sociotechnical gaps in the design and deployment of digital resources in resource-constrained and culturally different environments. We illustrate how despite having an online, asynchronous tool to visualise sociotechnical gaps among different stakeholders in a design team, we had to complement it with a pen and paper design metaphor elucidation exercise to elicit and visualise locally meaningful user interface elements.

Item Type: Conference or Workshop Item (Paper)
ISBN: 9781450336482
Identifier: 10.1145/2775441.2775459
Page Range: p. 45
Additional Information: © ACM 2015. This is the author's version of the work. It is posted here for your personal use. Not for redistribution. The definitive Version of Record was published in Proceedings of the 33rd Annual International Conference on the Design of Communication, https://doi.org/10.1145/2775441.2775459.
Uncontrolled Keywords: sociotechnical, participatory design, culture
Subjects: Computing
Library and information sciences
Depositing User: Jose Abdelnour-Nocera
Date Deposited: 17 Jun 2016 13:25
Last Modified: 25 Oct 2017 14:45
URI: http://repository.uwl.ac.uk/id/eprint/2582

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