Service users' requirements for tools to support effective on-line privacy and consent practices

Kani-Zabihi, Elahe and Coles-Kemp, Lizzie (2012) Service users' requirements for tools to support effective on-line privacy and consent practices. In: Information Security Technology for Applications. Lecture Notes in Computer Science, 7127 . Springer, Heidelberg, Germany, pp. 121-135. ISBN 9783642279362

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Abstract

The work presented in this paper explores how privacy dialogues within an on-line service might be constructed by conducting field experiments those identify privacy practices used when engaging with on-line services and elicit service user requirements for privacy dialogues. The findings are considered against the established design principles for general CRM dialogue design such as: frequency, initiation, signalling, service provider disclosure and richness as well as privacy specific design principles including: transparency, service user disclosure and the agreement of privacy norms and rules.

Item Type: Book Section
Uncontrolled Keywords: Service User, Service Provider, Privacy, Privacy Policy, User agreements, Consent, Privacy and Consent Technology
Subjects: Social sciences > Communication and culture
Computing
Depositing User: Elahe Kani-Zabihi
Date Deposited: 04 Dec 2015 18:16
Last Modified: 16 Jun 2017 10:22
URI: http://repository.uwl.ac.uk/id/eprint/1411

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