Meiners, Norbert, Reucher, Elmar, Khan, Hafiz T.A. ORCID: https://orcid.org/0000-0002-1817-3730 and Spille, Lukas
(2021)
Consumer (non) complaint behavior: an empirical analysis of senior consumers in Germany.
Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior, 34.
pp. 16-32.
ISSN 0899-8620