Roland, Julian, Tumidajski, Marcin and Kaur, Sanmeet (2025) Library Apprenticeships at the University of West London; challenges and rewards. In: ARLG event, Nov 2025, London, United Kingdom. (Submitted)
Roland, Julian (2023) The Customer Service Excellence Journey. In: CPD25: The Customer Service Excellence standard: sharing hints and tips, 15 Nov 2023, Woburn House Conference Centre.