Items where Author is "Kwok, Shiling"
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Kwok, Shiling (2019) Can’t complain? Factors influencing dissatisfied customers’ non-complaining behaviour. New Vistas, 5 (2). pp. 4-7. ISSN 2056-9688
Kwok, Shiling (2019) Can’t complain? Factors influencing dissatisfied customers’ non-complaining behaviour. New Vistas, 5 (2). pp. 4-7. ISSN 2056-9688