Conclusion: towards a research agenda for organizational learning in crisis management

Paraskevas, Alexandros ORCID: (2021) Conclusion: towards a research agenda for organizational learning in crisis management. In: Organizational learning in tourism and hospitality crisis management. De Gruyter Studies in Tourism, 8. De Gruyter, Berlin, Germany, pp. 235-239. ISBN 9783110679120

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To date, most hospitality and tourism scholars that conceptualized organizational learning from a crisis have relied on a limited set of theories such as Argyris and Schön’s (1978) single and double-loop learning, Huber’s (1991) information processing model, March’s (1991) exploration-exploitation framework, and Senge’s (1990) learning organization. These theories are largely considered functionalist in the sense that they seek organizational change and effectiveness from crisis lessons rather than an understanding and a possible change of power and agency within the organization for more effective learning or changes in sense-making and identity. Therefore, a good starting point would be for future research to embrace other paradigms by moving away from the current functionalist approaches of crisis learning towards other theoretical paradigms that have shaped the organizational learning field over time such as the community-of-practice-based approach (Lave & Wenger, 1991), social network theory (Zhao & Anand, 2013), and critical theory (Fenwick, 2003). While empirical studies on crisis learning in hospitality and tourism are limited, this book has identified and explored several areas in which further research is needed.

Item Type: Book Section
Identifier: 10.1515/9783110679120-015
Additional Information: © 2021 Walter de Gruyter GmbH, Berlin/Boston
Keywords: Business Management, Business and Economics, Industries, Tourism, Hospitality, Travel
Subjects: Hospitality and tourism > Tourism > Aviation
Hospitality and tourism > Hospitality
Hospitality and tourism > Hospitality > Restaurant management
Hospitality and tourism > Tourism
Hospitality and tourism
Related URLs:
Depositing User: Alexandros Paraskevas
Date Deposited: 03 Feb 2022 13:24
Last Modified: 17 Feb 2022 15:12

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