Abdelnour-Nocera, Jose ORCID: https://orcid.org/0000-0001-7935-7368, Dunckley, Lynne and Hall, Pat (2003) Making sense in intercultural ERP implementation. In: 5th International Workshop on Internationalization of Products and Systems, 17-19 July 2003, Berlin, Germany.

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Abstract

While ERP solutions claim to adhere to "Best Business Practice", several conflicts arise between the culture embedded in these tools and that of its intended users, who share specific and situated business practices, norms and values. This research draws on a qualitative analysis of observations and intranet documents of a European-based multinational company that develops semi-standard ERP packages for small and middle sized organizations worldwide. The present paper argues the case for going beyond traditional localization issues (e.g., language, legislation, appearance and usability) and asks: does this software make sense for users? This question invites the assessment of systems situated in a specific context in which a simple language and layout localization is not enough. Media Studies, Activity theory, Hermeneutics and the Situated Action approach are presented as the compatible theoretical framework for this research.

Item Type:	Conference or Workshop Item (Paper)
ISBN:	0972218416
Page Range:	pp. 135-152
Subjects:	Computing
Depositing User:	Rod Pow
Date Deposited:	16 Oct 2012 15:15
Last Modified:	28 Aug 2021 07:05
URI:	https://repository.uwl.ac.uk/id/eprint/316

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