The role of avatars in e-government interfaces

Almutairi, Badr and Rigas, Dimitrios (2014) The role of avatars in e-government interfaces. In: DUXU: International Conference of Design, User Experience, and Usability, 22-27 Jun 2014, Crete, Greece.

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Rigas-Badr-HCII-2014-CRC.pdf - Accepted Version

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This paper investigates the use of avatars to communicate live message in e-government interfaces. A comparative study is presented that evaluates the contribution of multimodal metaphors (including avatars) to the usability of interfaces for e-government and user trust. The communication metaphors evaluated included text, earcons, recorded speech and avatars. The experimental platform used for the experiment involved two interface versions with a sample of 30 users. The results demonstrated that the use of multimodal metaphors in an e-government interface can significantly contribute to enhancing the usability and increase trust of users to the e-government interface. A set of design guidelines, for the use of multimodal metaphors in e-government interfaces, was also produced.

Item Type: Conference or Workshop Item (Paper)
ISSN: 0302-9743
ISBN: 9783319076256
Identifier: 10.1007/978-3-319-07626-3_3
Page Range: pp. 28-37
Identifier: 10.1007/978-3-319-07626-3_3
Additional Information: © Springer Verlag 2014. The final publication is available at Springer via
Keywords: Multimodal, e-government, interfaces, avatar, speech, earcons, trust
Subjects: Business and finance
Depositing User: Dimitrios Rigas
Date Deposited: 15 Jun 2016 01:38
Last Modified: 28 Aug 2021 07:21


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