Alotaibi, Mutlaq and Rigas, Dimitrios (2014) Empirically derived guidelines for multimodal interaction in knowledge-based environments. In: 2014 11th International Conference on Information Technology: New Generations (ITNG), 07-09 April 2014, Las Vegas, USA.

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Abstract

The development of multimodal user interfaces is a complex process that needs useful guidelines and hints. This paper summarizes the overall results from a previous experimental program and then suggests useful guidelines for creating usable and acceptable knowledge-based system (KBS) interfaces. The summary of the overall experimental results ranks three experimental conditions of multimodal interaction, according to five evaluation domains. These domains were: ability to recall, ability to use knowledge effectively, ability to use knowledge efficiently, extended usability attitudes and user acceptance. The proposed guidelines offer a set of useful hints while also describing the sources of the variance between the experimental conditions. The empirically derived and proposed guidelines were: knowledge communication from a single point of contact, audio-visual metaphors to tackle information overload, task complexity and knowledge-intensity as key factors, and socially rich presence which allowed for the first impression to last longer. These guidelines have presented a roadmap for both researchers and practitioners working within the field of knowledge-based software engineering (KBSE).

Item Type:	Conference or Workshop Item (Paper)
ISBN:	9781479931873
Identifier:	10.1109/ITNG.2014.93
Page Range:	pp. 539-544
Identifier:	10.1109/ITNG.2014.93
Keywords:	Guidelines, Usability, Speech, Knowledge based systems, Complexity theory, Avatars, Visualization
Subjects:	Computing
Depositing User:	Dimitrios Rigas
Date Deposited:	15 Jun 2016 16:58
Last Modified:	28 Aug 2021 07:21
URI:	https://repository.uwl.ac.uk/id/eprint/2597

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