Gheitasy, Ali, Abdelnour-Nocera, Jose ORCID: https://orcid.org/0000-0001-7935-7368 and Nardi, Bonnie (2015) Socio-technical gaps in online collaborative consumption (OCC): an example of the Etsy community. In: 33rd Annual International Conference on the Design of Communication (SIGDOC '15), 16-17 Jul 2015, Limerick, Ireland.
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Abstract
This study attempts to investigate socio-technical gaps in online collaborative consumption (OCC) in order to improve its user experience, and interaction design requirements. A new combined methodological framework, "predictive ethnography", is proposed to evaluate OCC. Due to its features as a community where OCC takes place, Etsy is the focus of this study. The results from this study, suggest that the sociability issues have more significance in this community compared to the usability problems. The most significant socio-technical gaps concerned Trust creation features such as customers' reviews and rating systems, Relevant rules of behaviour, Clear displayed policies, and Social presence tools.
Item Type: | Conference or Workshop Item (Paper) |
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ISBN: | 9781450336482 |
Identifier: | 10.1145/2775441.2775458 |
Identifier: | 10.1145/2775441.2775458 |
Keywords: | Online collaborative consumption (OCC), socio-technical gaps, predictive ethnography |
Subjects: | Computing |
Depositing User: | Jose Abdelnour-Nocera |
Date Deposited: | 16 Jun 2016 09:10 |
Last Modified: | 28 Aug 2021 07:07 |
URI: | https://repository.uwl.ac.uk/id/eprint/2594 |
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