Hertzum, Morten, Abdelnour-Nocera, Jose ORCID: https://orcid.org/0000-0001-7935-7368 and Saadati, Parisa (2023) A SWOT Analysis of Pilot Implementation. Interactions, 30 (1). pp. 36-41. ISSN 1072-5520

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Abstract

Over the preceding decades, usability testing has become widely used for revealing design problems in information systems, while they are still at the prototype stage. Normally, these tests involve removing users from their work for an hour or two to have them solve pre-set tasks with a system prototype in a lab-like setting. As a result, usability testing is insensitive to many of the organizational and contextual issues that determine the fit between a system and its real-world environment. Methods such as work domain analysis and scenario-based design aim to address this limitation but from an analysis-and-design perspective. In contrast, pilot implementation is an evaluation method. It involves evaluating a system in the field and is, thereby, an important supplement to usability testing.
Evaluation in the field allows for identifying subtle organizational and contextual issues that are critical to the adoption of a system and to its consequences for those affected by it. This makes pilot implementation valuable to the interaction designer. However, pilot implementations are challenging to conduct, the identified issues may be muddled, and the possibilities for resolving them may be limited. In deciding whether and when to apply the method of pilot implementation, interaction designers need to be aware of its strengths, weaknesses, opportunities, and threats (SWOT). In this article, we offer a critical perspective on the adoption of pilot implementation in interaction design, supported by the results of a SWOT analysis.

Item Type:	Article
Identifier:	10.1145/3572770
Subjects:	Computing
Depositing User:	Marc Forster
Date Deposited:	19 Jul 2024 07:39
Last Modified:	04 Nov 2024 11:17
URI:	https://repository.uwl.ac.uk/id/eprint/12178

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