Designing for online collaborative consumption: a study of sociotechnical gaps and social capital

Gheitasy, Ali, Abdelnour-Nocera, Jose, Nardi, Bonnie and Rigas, Dimitrios (2014) Designing for online collaborative consumption: a study of sociotechnical gaps and social capital. In: Human-Computer Interaction. Applications and Services. Lecture Notes in Computer Science, 8512 . Springer International Publishing, Cham, Switzerland, pp. 683-692. ISBN 9783319072265

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Abstract

This study attempts to investigate sociotechnical gaps in online collaborative consumption (OCC) to improve user experience andprovide better design requirements. A new approach is proposed to evaluate usability and sociability of the OCC communities. The formation of social capital within OCC will also be studied to gain insights into design requirements. Due to its features as a community where OCC takes place, ETSY will be the focus of this study.

Item Type: Book Section
Additional Information: © Springer Verlag 2014. The final publication is available at Springer via https://doi.org/10.1007/978-3-319-07227-2_65.
Uncontrolled Keywords: Online Collaborative Consumption (OCC), Computer Supported Cooperative Work (CSCW), sociotechnical gap, social capital, usability, sociability and user experience (UX)
Subjects: Computing
Depositing User: Jose Abdelnour-Nocera
Date Deposited: 24 Nov 2014 15:04
Last Modified: 14 Jul 2017 13:38
URI: http://repository.uwl.ac.uk/id/eprint/990

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