Abdelnour-Nocera, Jose, Dunckley, Lynne and Sharp, Helen (2007) An approach to the evaluation of usefulness as a social construct using technological frames. International Journal of Human-Computer Interaction, 22 (1-2). pp. 153-172. ISSN 1044-7318Full text not available from this repository.
This article describes an investigation of the way usefulness of an information system is shaped by sociocultural factors in a work context. It presents technological frames as a conceptual tool that helps to understand usefulness from this point of view. It suggests that developers and users shape their experience of the usefulness of a system through these technological frames. This is illustrated with a qualitative study, in which developers' expectations of the usefulness of an enterprise resource planning system differed from those of users, who experienced the usefulness of the same system in diverse ways. Technological frames are proposed as an analysis framework for assessing how context and local culture shape the utility and usability of systems in situ, that is, once they are deployed to their actual contexts of use.
|Depositing User:||Vani Aul|
|Date Deposited:||21 Feb 2014 15:12|
|Last Modified:||30 Mar 2017 12:25|
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