'Getting smart' in a time of change : finding our critical voice in our work

Preater, Andrew J ORCID: https://orcid.org/0000-0002-1067-1102 and Hare, Rosie (2019) 'Getting smart' in a time of change : finding our critical voice in our work. In: Academic & Research Libraries Group (ARLG) Conference 2019, 4 Jun 2019, Darlington, UK. (Unpublished)

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Abstract

Library workers across all industries and sectors will recognise from their workplaces a context of constrained budgets, intensification of work processes, and pressure to continuously improve to meet the evolving needs and increased expectations of customers.

We seek to demonstrate the ways we add value, drive customer satisfaction, and work increasingly efficiently. In doing so we actively involve ourselves in roles of self-government rooted in measurement, evaluative techniques, and logic based on markets and competition. Gaps appear between the service that is achievable within our organisational financial constraints and our commitment—framed by professional ethics and personal morals—to providing effective services. Library workers can find this situation emotionally charged, unsettling, and generative of feelings of impostorship.

Delegates attending this workshop will co-create a space for frank conversations about these issues. It will help participants find their critical voices in responding to challenges in their workplaces, and in feeling both confident and supported.

Item Type: Conference or Workshop Item (Paper)
Additional Information: These workshop presentation slides are supported by the following blog posts: https://www.preater.com/2019/07/22/getting-smart-in-a-time-of-change-at-arlg-2019-part-1-of-2/ and https://rosiehare.com/2019/07/22/getting-smart-in-a-time-of-change-at-arlg-2019-part-2-of-2/
Subjects: Library and information sciences
Related URLs:
Depositing User: Andrew Preater
Date Deposited: 13 Aug 2019 09:37
Last Modified: 13 Aug 2019 10:18
URI: http://repository.uwl.ac.uk/id/eprint/6323

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