Improving elderly social well-being through hospitality: the interface between service, social interaction, satisfaction and quality of life

Wang, Xuan Lorna and Altinay, Levent (2015) Improving elderly social well-being through hospitality: the interface between service, social interaction, satisfaction and quality of life. In: EuroCHRIE 2015 Conference, 15-17 Oct 2015, Manchester, UK. (Unpublished)

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Abstract

This research aims to investigate how elderly customers’ social interactions with hospitality services influence their experience and satisfaction and how this affects the quality of life of the elderly. It will employ a mixed method approach in two phases. In the first phase, quantitative data will be collected through structured interviews with 300 elderly people living in the UK. In the second phase, focus group interviews will be conducted with a mixed selection of relevant policy makers, elderly customers and local hospitality business owners/managers in each group to explore the enablers and disablers of elderly social interactions with hospitality service providers and with other customers, and how their consumption experience and satisfaction could be best enriched. This study will make a distinct contribution to knowledge by exploring the social impact of hospitality through evaluating how a societal issue, quality of life of the elderly, can be enhanced through hospitality.

Item Type: Conference or Workshop Item (Paper)
Uncontrolled Keywords: hospitality social impact, elderly, social interaction, satisfaction, quality of life, well-being
Subjects: Hospitality and tourism
Business and finance
Psychology
Depositing User: Lorna Wang
Date Deposited: 29 Jan 2016 14:57
Last Modified: 26 May 2017 10:38
URI: http://repository.uwl.ac.uk/id/eprint/1525

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