Pan, Yu-Chun ORCID: https://orcid.org/0000-0002-8637-8930 and Tan, Chekfoung ORCID: https://orcid.org/0000-0002-0584-3512 (2016) Three dimensional norm-based knowledge management for knowledge intensive business service organizations: an organizational semiotics perspective. International Journal of Knowledge Engineering, 2 (1). pp. 50-55. ISSN 2382-6185

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Abstract

The utilization of knowledge enables knowledge intensive business service (KIBS) organizations, such as law firms, to perform and deliver value to their customers. Organizational semiotics views norms as knowledge that are developed through practical experience of human agents in organizations. Building on organizational semiotics and knowledge management, this paper proposes a three dimensional norm-based knowledge management (3DNKM) framework for legal sector in the UK. Abductive reasoning is adopted for guiding the research process in this paper. The three identified contextual dimensions of knowledge include customer, practice area and lawyer. For each dimension, there are informal, formal and technical norms establishing context-based knowledge. The proposed framework provides a way for KIBS organizations to manage the intertwined norms from the three dimensions and various levels.

Item Type:	Article
Identifier:	10.18178/ijke.2016.2.1.051
Additional Information:	© 2016 International Journal of Knowledge Engineering
Keywords:	Knowledge intensive business service, knowledge management, legal, organizational semiotics, norms, law, professional services
Subjects:	Law and criminal justice > Law Computing Business and finance
Depositing User:	Yu-Chun Pan
Date Deposited:	25 Jan 2016 13:49
Last Modified:	06 Feb 2024 15:43
URI:	https://repository.uwl.ac.uk/id/eprint/1501

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