Signal detection as the first line of defence in tourism crisis management

Paraskevas, Alexandros and Altinay, Levent (2013) Signal detection as the first line of defence in tourism crisis management. Tourism Management, 34. pp. 158-171. ISSN 0261-5177

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Abstract

The vulnerability of the tourism industry to a range of crises has attracted many scholars to investigate the crisis strategies and practices employed by destinations and tourism organizations mainly with regards to crisis preparedness, containment and damage limitation, crisis recovery and subsequent learning. One over-looked area has been that of crisis signal detection. This paper proposes a three-stage conceptual framework for crisis signal detection consisting of signal scanning, capture and transmission to the crisis response centre. With this framework as a basis, 16 corporate level executives of international tourism organizations were interviewed in order to explore the significance of signal detection in their crisis management practice and the challenges faced in each of these three stages. The findings offer insights into the design of crisis management mechanisms and open areas for further research.

Item Type: Article
Additional Information: © 2013. This manuscript version is made available under the CC-BY-NC-ND 4.0 license http://creativecommons.org/licenses/by-nc-nd/4.0/
Uncontrolled Keywords: Crisis management, Crisis signals, Signal detection, Critical incident technique, Environmental scanning
Subjects: Hospitality and tourism
Depositing User: Rod Pow
Date Deposited: 13 May 2015 14:53
Last Modified: 12 Jul 2017 10:07
URI: http://repository.uwl.ac.uk/id/eprint/1181

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