Strategic human resource management: insights from the international hotel industry

Gannon, Judie, Roper, Angela and Liz, Doherty (2015) Strategic human resource management: insights from the international hotel industry. International Journal of Hospitality Management, 47. pp. 65-75.

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In the strategic human resource management (SHRM) field three approaches have dominated, namely, the universal or best-practice, best-fit or contingency and resource-based view (RBV). This study investigates evidence for the simultaneous or mixed adoption of these approaches by eight case study firms in the international hotel industry. Findings suggest there is considerable evidence of the combined use of the first two approaches but that the SHRM RBV approach was difficult to achieve by all companies. Overall, gaining differentiation through SHRM practices was found to be challenging due to specific industry forces. The study identifies that where companies derive some competitive advantage from their human resources and HRM practices they have closely aligned their managers’ expertise with their corporate market entry mode expertise and developed some distinctive, complex and integrated HRM interventions, which have a mutually reinforcing effect.

Item Type: Article
Subjects: Hospitality and tourism
Management and marketing
Depositing User: Angela Roper
Date Deposited: 06 Jan 2016 19:32
Last Modified: 03 Sep 2016 02:45


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