Learning from a cascading crisis: a framework for crisis learning stewardship

Paraskevas, Alexandros ORCID: https://orcid.org/0000-0003-1556-5293 (2021) Learning from a cascading crisis: a framework for crisis learning stewardship. In: Organizational learning in tourism and hospitality crisis management. De Gruyter Studies in Tourism, 8. De Gruyter, Berlin, Germany, pp. 73-90. ISBN 9783110679120

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Although these ideas are deeply rooted in crisis management practice over the last 20 years, several studies have shown that learning from crises in many organizations is either poor or does not take place at all (c.f. Elliott, 2009; Smith & Elliott, 2007; Stemn et al., 2018). Some studies (Broekema et al., 2017; Herbane, 2018) point that learning takes place but that some organizations learn from their crises better and faster than others. There is a wider consensus that learning from a crisis can be both complex and challenging since crises often are very unique and unpredictable situations in which complex circumstances of uncertainty and chaos, lack of credible and reliable information, siloed organizational structures and departmental tribalism make it difficult to distill clear crisis lessons (Boin et al., 2017; Paraskevas & Altinay, 2013). However, the factors that drive effective organizational learning from a crisis are still contested in the literature (Deverell, 2009; Drupsteen & Guldenmund, 2014).
This chapter aims to provide some more clarity on these factors by exploring the drivers of learning in Japanese hotel chains from the 2011 Great East Japan Earthquake and Tsunami. It starts with a brief review of the organizational learning literature to make the distinction between organizational learning and crisis-induced learning and sets the context of the research by an overview of the crisis under which the organizational learning was distilled and/or implemented. It then discusses the findings of the study and presents a framework of drivers for crisis learning stewardship.

Item Type: Book Section
Identifier: 10.1515/9783110679120-005
Additional Information: © 2021 Walter de Gruyter GmbH, Berlin/Boston
Keywords: Business Management, Business and Economics, Industries, Tourism, Hospitality, Travel
Subjects: Hospitality and tourism > Tourism > Aviation
Hospitality and tourism > Hospitality
Hospitality and tourism > Hospitality > Risk and reputation management
Hospitality and tourism > Tourism
Hospitality and tourism > Tourism > Tourism management
Hospitality and tourism
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Depositing User: Alexandros Paraskevas
Date Deposited: 01 Feb 2022 16:03
Last Modified: 17 Feb 2022 15:10
URI: https://repository.uwl.ac.uk/id/eprint/8765

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