Crisis knowledge in tourism: types, flows, and governance

Paraskevas, Alexandros ORCID:, Altinay, Levent, McLean, Jacqueline and Cooper, Chris (2021) Crisis knowledge in tourism: types, flows, and governance. In: Organizational learning in tourism and hospitality crisis management. De Gruyter Studies in Tourism, 8. De Gruyter, Berlin, Germany, pp. 31-48. ISBN 9783110679120

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In an environment, however, where the tourism industry is increasingly exposed to disruptions, stresses, and crises, tourism academics have developed and presented several valuable frameworks for the management of disasters (Faulkner, 2001; Paraskevas & Arendell, 2007; Ritchie 2004) although more emphasis was put on destination image recovery and recovery marketing (Armstrong & Ritchie, 2008; Beirman, 2003). Surprisingly, in an era when the industry is facing a series of prolonged crises such as climate change, global recession, widespread political instability, etc. with highly complex impacts and needs a framework for the development and governance of crisis knowledge, only a few attempts were made by academics to explore the knowledge aspects of crises and disasters (Blackman & Ritchie, 2008; Blackman et al., 2011).
This chapter aims at narrowing this gap by identifying the types of crisis knowledge tourism organizations employ in the advent of a crisis and by exploring the crisis knowledge management processes and flows within these organizations. It also explores the ways that organizational factors such as leadership, structure, culture, and communication influence these processes and flows.

Item Type: Book Section
Identifier: 10.1515/9783110679120-003
Additional Information: © 2021 Walter de Gruyter GmbH, Berlin/Boston
Keywords: Business Management, Business and Economics, Industries, Tourism, Hospitality, Travel
Subjects: Hospitality and tourism > Tourism > Aviation
Hospitality and tourism > Hospitality
Hospitality and tourism > Hospitality > Risk and reputation management
Hospitality and tourism > Tourism
Hospitality and tourism > Tourism > Tourism management
Hospitality and tourism
Related URLs:
Depositing User: Alexandros Paraskevas
Date Deposited: 01 Feb 2022 15:49
Last Modified: 17 Feb 2022 15:00

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