Introduction: approaching organizational learning through crisis management

Ghaderi, Zahed and Paraskevas, Alexandros ORCID: (2021) Introduction: approaching organizational learning through crisis management. In: Organizational learning in tourism and hospitality crisis management. De Gruyter Studies in Tourism, 8. De Gruyter, Berlin, Germany, pp. 1-6. ISBN 9783110679120

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Do organizations learn from crises? And if they do, how? These questions have been an ongoing debate among scholars for over two decades. This debate has focused on the pessimist versus optimist perspective, inquiring into whether organizations are capable of learning from a crisis (c.f. Antonacopoulou & Sheaffer, 2014; Broekema, et al., 2017; Moynihan, 2008; Smith and Elliot, 2007; Zhou et al., 2018) and on the individual versus organizational perspective towards identifying the learning agents (Argyris & Schön, 1996, Deverell, 2013; Ellinger et al., 2015; Stemn et al., 2018; Weick & Ashford, 2001). There is full consensus that organizational crises are conducive to the process of intensive organizational knowledge acquisition as, more often than not, these crises are unique in their nature and the actions undertaken for their management are steps to the unknown. Crises also trigger organizational changes that would otherwise be impossible to happen. Therefore, shaping the ability of an organization to learn from a crisis is an important antecedent for its capability to cope with future crises.

Item Type: Book Section
Identifier: 10.1515/9783110679120-001
Additional Information: © 2021 Walter de Gruyter GmbH, Berlin/Boston
Keywords: Business Management, Business and Economics, Industries, Tourism, Hospitality, Travel
Subjects: Hospitality and tourism > Tourism > Aviation
Hospitality and tourism > Hospitality
Hospitality and tourism > Hospitality > Risk and reputation management
Hospitality and tourism > Tourism
Hospitality and tourism > Tourism > Tourism management
Hospitality and tourism
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Depositing User: Alexandros Paraskevas
Date Deposited: 01 Feb 2022 15:29
Last Modified: 05 Dec 2022 02:45


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