Crisis and organisational learning: the hidden links between aviation and hospitality industry

Sikora, Ivan ORCID: (2021) Crisis and organisational learning: the hidden links between aviation and hospitality industry. In: Organizational learning in tourism and hospitality crisis management. De Gruyter Studies in Tourism, 8. De Gruyter, Berlin, Germany, pp. 151-168. ISBN 9783110679120

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Global nature of hospitality and aviation is crucial when addressing the need for emphatic, effective and efficient Crisis Management (CM) of significant events. Nowadays, the “visibility” of adverse events is almost immediate worldwide. It projects to the general public, family, and friends of those involved directly or indirectly (e.g. emergency landing on Hudson River US Airways Flight 1549 (National Transportation Safety Board, 2010) or Mumbai Hotel Attacks (Garg, 2010)). Presently, aviation had more chances to deal with adverse events, mainly due to its higher profile and the World’s focus on its developments. Regardless of that, sudden and unexpected nature of the crisis affects organisations in both industries in unpredictable ways offering little or no time to react at the very moment when it happens.

Item Type: Book Section
Identifier: 10.1515/9783110679120-010
Additional Information: © 2021 Walter de Gruyter GmbH, Berlin/Boston
Keywords: safety; crisis management; organisational learning; aviation; risk
Subjects: Hospitality and tourism > Tourism > Aviation > Airport management
Hospitality and tourism > Hospitality > Risk and reputation management
Hospitality and tourism > Tourism > Tourism management
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Depositing User: Ivan Sikora
Date Deposited: 01 Feb 2022 15:35
Last Modified: 05 Dec 2022 02:45


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