Ordinary user experiences at work: a study of greenhouse growers

Clemmensen, Torkil, Hertzum, Morten and Abdelnour-Nocera, Jose ORCID: https://orcid.org/0000-0001-7935-7368 (2020) Ordinary user experiences at work: a study of greenhouse growers. ACM Transactions on Computer-Human Interaction, 27 (3). ISSN 1073-0516

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We investigate professional greenhouse growers’ user experience (UX) when using climate-management systems in their daily work. We build on the literature on UX, in particular UX at work, and extend it to ordinary UX at work. In a ten-day diary study, we collected data with a general UX instrument (AttrakDiff), a domain-specific instrument, and interviews. We find that AttrakDiff is valid at work; its three-factor structure of pragmatic quality, hedonic identification quality, and hedonic stimulation quality is recognizable in the growers’ responses. In this paper, UX at work is understood as interactions among technology, tasks, structure, and actors. Our data support the recent proposal for the ordinariness of UX at work. We find that during continued use UX at work is middle-of-the-scale, remains largely constant over time, and varies little across use situations. For example, the largest slope of the four AttrakDiff constructs when regressed over the ten days was as small as 0.04. The findings contrast existing assumptions and findings in UX research, which is mainly about extraordinary and positive experiences. In this way, the present study contributes to UX research by calling attention to the mundane, unremarkable, and ordinary user experiences at work.

Item Type: Article
Identifier: 10.1145/3386089
Additional Information: © ACM, 2020. This is the author's version of the work. It is posted here by permission of ACM for your personal use. Not for redistribution. The definitive version was published in Transactions on Computer-Human Interaction (TOCHI), VOL 27, ISS 3, June 2020. https://doi.acm.org/10.1145/3386089 This research was supported by the Danish National Advanced Technology Foundation Grant no. 091-2010-1 to the itGrowsproject.
Keywords: user experience, UX at work, greenhouse growers, horticultural workplace, continued use
Subjects: Computing > Innovation and user experience > Computing interaction design
Computing > Innovation and user experience
Computing > Innovation and user experience > Usability
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Depositing User: Jose Abdelnour-Nocera
Date Deposited: 29 Apr 2020 15:18
Last Modified: 06 Feb 2024 16:02
URI: https://repository.uwl.ac.uk/id/eprint/6874


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