Socio-technical theory and work systems in the information age

Eason, Ken and Abdelnour-Nocera, Jose ORCID: (2009) Socio-technical theory and work systems in the information age. In: Handbook of Research on Socio-Technical Design and Social Networking Systems. IGI Global, London, UK, pp. 65-77. ISBN 9781605662640

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This chapter sets the traditional focus of socio-technical systems theory on primary work systems in a modern context where information and communication technology (ICT) has a major influence in the way work is undertaken. The chapter begins with a summary of the original work of the Tavistock Institute of Human Relations and critically reviews the major concepts to emerge from these studies. This is followed by a review of recent studies of the impact of ICT on work systems and how socio-technical systems concepts are used to interpret these findings. Finally, concepts and methods of designing socio-technical systems are reviewed in the context of current ways of designing and implementing customizable and generic ICT systems in organizations. The authors call for a recognition and evaluation of socio-technical systems as never completed but evolving over time; placing an emphasis on the emergent behavior resulting from the use of new technical systems.

Item Type: Book Section
Identifier: 10.4018/978-1-60566-264-0.ch005
Subjects: Computing
Depositing User: Vani Aul
Date Deposited: 21 Feb 2014 15:27
Last Modified: 28 Aug 2021 07:17

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