Global software, local voices: the social construction of usefulness of ERP systems

Abdelnour-Nocera, Jose ORCID: and Hall, Pat (2004) Global software, local voices: the social construction of usefulness of ERP systems. In: 4th International Conference on Cultural Attitudes towards Technology and Communication (CATaC 2004), 27 June - 1 July 2004, Karlstad, Sweden.

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While ERP solutions traditionally claim to adhere to "Best Business Practice", several conflicts arise between the "practices" embedded in these tools and those of their intended users, who share specific and situated assumptions, expectations and knowledge of technology, called in this research "Technological Frames". This research draws on a qualitative analysis of observations and intranet documents of a European-based multinational company that develops a standard ERP package for small and middle sized organizations worldwide. Conflicts which emerged during implementation in customer sites around the world were studied. This paper presents two of those cases: one located in Indonesia and one in Spain. The incongruence of Technological Frames between the communities of production and the communities of use of the software is found to account for these conflicts. The present paper argues the case for going beyond traditional localization issues (e.g., language, legislation, appearance and usability) and asks: how do users make sense of software? This question invites the assessment of systems situated in a specific context in which simple language and layout localization is not enough. Findings suggest that software usefulness is not only determined by formal requirements and universal usability guidelines but is also socially constructed from stakeholders' diverse technological frames

Item Type: Conference or Workshop Item (Paper)
Page Range: pp. 29-42
Subjects: Computing
Depositing User: Vani Aul
Date Deposited: 21 Feb 2014 15:40
Last Modified: 28 Aug 2021 07:17

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