Theorizing about socio-technical approaches to HCI

Abdelnour-Nocera, Jose ORCID: and Clemmensen, Torkil (2019) Theorizing about socio-technical approaches to HCI. In: Human Work Interaction Design. Designing Engaging Automation. IFIP Advances in Information and Communication Technology, 544. Springer, Cham, Switzerland, pp. 242-262. ISBN 978-3-030-05297-3

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In this paper, we theorize about Socio-Technical approaches to HCI. The Socio-Technical tradition indicates that looking at design only or mainly from a technical design side is insufficient to design systems for work and workers; instead the social and the technical need to be co-designed and contingent on characteristics of the context, the organisation, and its histor-ical development. However, it also argued that this tradition does not pro-vide enough handles for the design of interactive technologies for users. We present Socio-Technical HCI as a distinct field of knowledge outlining the Socio-Technical traditions where it is rooted, and illustrate these with three different conceptual frameworks that have been used to support the design, development, and evaluation of interactive systems. These frameworks are Cognitive Work Analysis, Human-Work Interaction Design, and Techno-logical Frames. These frameworks are compared and analysed in terms of what are a balanced and comprehensive way to in address socio-technical, contextual, and design issues in HCI. It is argued why Human-Work Inter-action Design is best placed to address these issues.

Item Type: Book Section
Identifier: 10.1007/978-3-030-05297-3_17
Additional Information: This is a post-peer-review, pre-copyedit version of an article published in IFIP Advances in Information and Communication Technology. The final authenticated version is available online at: (ISSN: 1868-4238, ESSN: 1868-422X)
Keywords: socio-technical, human-computer interaction, human work interaction design, cognitive work analysis, technological frames
Subjects: Computing > Information management
Computing > Innovation and user experience
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Depositing User: Jose Abdelnour-Nocera
Date Deposited: 09 Jan 2019 13:11
Last Modified: 28 Aug 2021 07:10


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