Bookmakers and a duty of care: customers' views in England

Brooks, Graham ORCID: 0000-0002-1220-2932 and Sparrow, Paul (2016) Bookmakers and a duty of care: customers' views in England. Journal of Gambling Studies, 32 (2). pp. 737-747. ISSN 1050-5350

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Abstract

This paper focuses on customers' views on the extent that bookmakers and individuals are responsible for a duty of care. 72 participants from seven bookmakers in one city in England were interviewed that illustrates customer's expect bookmakers to take 'reasonable steps' to avoid exploiting all customers. However, the customers' views recorded in this paper illustrate a range of views on what a duty of care should actually comprise with differences of opinion on the level of bookmakers and individuals' level of responsibility, dealing with intoxicated customers, illegal gambling, prevention of excessive and problem gambling and self-exclusion

Item Type: Article
Additional Information: © Springer Science+Business Media New York 2015. This is a post-peer-review, pre-copyedit version of an article published in the Journal of Gambling Studies. The final authenticated version is available online at: https://doi.org/10.1007/s10899-015-9544-z
Uncontrolled Keywords: Crime, Gambling, Addiction, Bookmakers
Subjects: Law and criminal justice > Criminal justice > Criminology
Law and criminal justice > Law > Legal practice
Law and criminal justice > Criminal justice > Sentencing
Depositing User: Graham Brooks
Date Deposited: 28 Dec 2017 13:46
Last Modified: 24 Jan 2018 12:36
URI: http://repository.uwl.ac.uk/id/eprint/4248

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