Calling the police: the use of non-emergency 101 in England and Wales

Bain, Andy, Brooks, Graham ORCID: 0000-0002-1220-2932, Golding, Bob, Ellis, Tom and Lewis, Chris (2016) Calling the police: the use of non-emergency 101 in England and Wales. The Police Journal: Theory, Practice and Principles, 89 (1). pp. 55-69. ISSN 0032-258X

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Abstract

Many calls for assistance received by the police are issues of non-emergency, and with public spending cuts ever-present, there is need to revisit the uses of a single non-emergency number (SNEN) as a way to reduce the non-emergency call volume. This paper is a review of one local service in England. We examine the need and development of SNEN, report the findings of our own research, and conclude that a service such as SNEN is a worthwhile approach that helps reduce the number of inappropriate calls to the police, increases access to services and reduces fear regarding low-level disorder.

Item Type: Article
Additional Information: © The Author(s) 2016. Reprinted by permission of SAGE Publications.
Uncontrolled Keywords: Policing, Community Safety, Non-emergency
Subjects: Law and criminal justice > Criminal justice > Criminology
Law and criminal justice
Law and criminal justice > Criminal justice > Policing and criminal investigations
Depositing User: Graham Brooks
Date Deposited: 28 Dec 2017 13:32
Last Modified: 02 Feb 2018 15:53
URI: http://repository.uwl.ac.uk/id/eprint/4247

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