Usability study of an NFC-enabled static tourist map

Cook, Beverley, Kani-Zabihi, Elahe and Hughes-Roberts, Thomas (2015) Usability study of an NFC-enabled static tourist map. In: ENTER 2015 Conference on Information and Communication Technologies in Tourism, 03-06 Feb 2015, Lugano, Switzerland.

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Near Field Communication (NFC) is becoming more prevalent in smartphones. Using NFC tags enables additional information to be added to physical objects which can be access via a mobile app, which could be of particular use in tourist environments where users have limited knowledge of the area. This paper presents an innovative use of NFC-tags within static tourist maps with the aim of making the maps easier to use and providing additional information without obscuring the map itself. A prototype map and app system was developed and tested with the aim of assessing user interaction with the technology. The results showed that the concept was of interest to the users, but that improvements in usability are required.

Item Type: Conference or Workshop Item (Paper)
Keywords: NFC, static map, smartphone, tourism, accessibility
Subjects: Computing
Hospitality and tourism
Depositing User: Elahe Kani-Zabihi
Date Deposited: 04 Dec 2015 17:14
Last Modified: 28 Aug 2021 07:18


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