Abdelnour-Nocera, Jose ORCID: https://orcid.org/0000-0001-7935-7368, Li, Christina and Nielsen, Lene (2024) Introducing and Evaluating Service Design Tools in Organisations. In: NordiCHI 2024, 13-16 October 2024, Uppsala, Sweden. (In Press)

PDF NORDICHI Introducing and Evaluating Service Design Tools in Organisations Final.pdf - Accepted Version Restricted to Repository staff only until 16 October 2024. Download (247kB)

Abstract

Introduction of ‘organisational usability’ and ‘design maturity’ as frameworks to help organisations assess their readiness to adopt and use SD tools. Customer journeys, service blueprints, and ecosystem mapping, among other SD tools, are perceived as straightforward by some organisations, however, organisations with low SD maturity can face challenges in how to utilise and leverage their potential. The tutorial introduces means of understanding how an organisation is likely to experience or is currently experiencing SD and the accompanying tools. Tutorial participants will be provided with insights and an assessment framework for successful organisational SD interventions.

Item Type:	Conference or Workshop Item (Other)
Identifier:	10.1145/3677045.3685468
Identifier:	10.1145/3677045.3685468
Subjects:	Computing
Depositing User:	Jose Abdelnour-Nocera
Date Deposited:	23 Aug 2024 13:58
Last Modified:	23 Aug 2024 13:58
URI:	https://repository.uwl.ac.uk/id/eprint/12345

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