Harambee: a novel usability evaluation method for low-end users in Kenya

Oyugi, Cecilia, Abdelnour-Nocera, Jose and Clemmensen, Torkil (2014) Harambee: a novel usability evaluation method for low-end users in Kenya. NordiCHI '14. Proceedings of the 8th Nordic Conference on Human-Computer Interaction: Fun, Fast, Foundational. pp. 179-188.

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The research reported in this paper seeks to advance the
discussion on cultural usability and its implementation
among non-western users. This investigation focuses on the
effect of culture on the quality of usability evaluation
results among Kenyan young professionals and Kenyan
farmers. Literature review and field observation studies
were used to develop a theoretical framework, which in turn
was used to scaffold a usability evaluation method
‘Harambee’, depicting working together during the
evaluation exercise. The ‘Harambee’ and Retrospective
Protocol methods were implemented and usability results
compared. The quality of the farmers’ usability results
consistently improved with the ‘Harambee’ method but not
so with the young professionals. Despite being from the
same culture-group, the effect of culture on quality of
usability results seems to differ among high-end and lowend
users. Consequently, when adapting UEMs, there is a
need to go beyond the national cultural level and focus on
the user-type too.

Item Type: Article
Subjects: Computing
Depositing User: Jose Abdelnour-Nocera
Date Deposited: 24 Nov 2014 15:00
Last Modified: 07 Feb 2017 12:52
URI: http://repository.uwl.ac.uk/id/eprint/992

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