Almutairi, Badr and Rigas, Dimitrios (2014) The role of avatars in e-government interfaces. In: Design, User Experience, and Usability. User Experience Design for Diverse Interaction Platforms and Environments, 22 Jun 2014, Greece.
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This paper investigates the use of avatars to communicate live message in e-government interfaces. A comparative study is presented that evaluates the contribution of multimodal metaphors (including avatars) to the usability of interfaces for e-government and user trust. The communication metaphors evaluated included text, earcons, recorded speech and avatars. The experimental platform used for the experiment involved two interface versions with a sample of 30 users. The results demonstrated that the use of multimodal metaphors in an e-government interface can significantly contribute to enhancing the usability and increase trust of users to the e-government interface. A set of design guidelines, for the use of multimodal metaphors in e-government interfaces, was also produced.
|Item Type:||Conference or Workshop Item (Paper)|
|Uncontrolled Keywords:||Multimodal, e-government, interfaces, avatar, speech, earcons, trust|
|Subjects:||Management and marketing|
|Depositing User:||Dimitrios Rigas|
|Date Deposited:||15 Jun 2016 01:38|
|Last Modified:||01 Sep 2016 09:30|
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