On-line privacy and consent: a dialogue, not a monologue

Coles-Kemp, Lizzie and Kani-Zabihi, Elahe (2010) On-line privacy and consent: a dialogue, not a monologue. In: The New Security Paradigms Workshop (NSPW), 21-23 Sept 2010, Concord, MA, USA.

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Abstract

With the move to deliver services on-line, there is a reduction in
opportunities for a service user to discuss and agree to the terms
of the management of their personal data. As the focus is turned
to on-line technologies, the design question becomes one of
privacy protection not privacy negotiation and conflict resolution.
However, the findings from a large privacy survey and the outputs
of several follow-up focus groups reflect a need for privacy
systems to also support different types of privacy and consent
dialogues. These dialogues are used to support the resolution of
privacy dilemmas through the selection of effective privacy
protection practices. As the face to face contact between service
user and service provider decreases, the potential for these types
of dialogues to become increasingly important grows. The work
presented in this paper forms the initial part of a study to learn
more about the types of privacy dialogue and negotiation that
should be deployed in on-line services. In this position paper we
outline the types of privacy and consent dialogues that service
providers and service users want to have. We also explore how a
socio-technical approach should ideally form the basis of the
design and implementation of any dialogue system.

Item Type: Conference or Workshop Item (Paper)
Subjects: Computer science, knowledge and information systems
Library and information sciences
Philosophy
Psychology
Depositing User: Elahe Kani-Zabihi
Date Deposited: 04 Dec 2015 16:52
Last Modified: 22 Feb 2016 18:22
URI: http://repository.uwl.ac.uk/id/eprint/1408

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