Whitfield, Matthew and Cachia, Moira (2015) An employee’s perspective of how stress effects performance. In: Teaching and Learning Conference 2015, Monday 29th June 2015, University of West London.
Organisational factors such as role ambiguity, role conflict, responsibility and physical working conditions have an impact on the stress experienced by an employee (Glazer & Beehr, 2005; O’Driscoll & Brough, 2010). This study looks at the effect of perceived stress upon employees within the workplace environment and how it impacts their operating performance. A qualitative research design was adopted with semi-structured interviews as the method of data collection. Eight participants (3 males and 5 females) were interviewed on a one-to-one basis by the research. All the participants were University of West London undergraduate students who had been in employment for at least the previous six months.
The collected data was analysed using Interpretive Phenomenological Analysis IPA (Smith, Flowers & Larkin, 2009). Four main theme clusters were extracted, namely: workplace relationships, coping strategies, health issues, and mistakes at work. The outcome of this study identified that peers and co-workers had a positive and a negative impact on stress and performance which in turn caused health issues. The latter decreased the quality of work and the attitude towards work. In addition coping strategies were able to decrease stress and maintain a stable performance through different methods including aggression, avoidance and suppression. The last theme focussed on how high stress levels caused people to make mistakes at work. It was concluded that stress is only one of many factors that affect performance and future research should examine personal elements such as motivation, ability and personality.
|Item Type:||Conference or Workshop Item (Poster)|
|Subjects:||Management and marketing
|Depositing User:||Moira Cachia|
|Date Deposited:||28 Jul 2015 08:06|
|Last Modified:||23 Feb 2016 01:44|
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